Job Opportunities

The Whatcom Humane Society seeks individuals highly motivated toward the welfare of ALL animals.

We currently have the following position available:

JOB TITLE: Customer Service Representative – Full Time
FUNCTIONS: To handle front counter transactions, telephone calls, and clerical duties related to those transactions.

DUTIES AND RESPONSIBILITIES:
1. Handle all counter transactions, which include: assist the public to surrender, redeem and adopt animals; receive complaints; process trap rentals; receive animal pick-up calls; provide general information on animals and animal behavior; and dog license procedure.
2. Handle incoming calls relating to the above.
3. Handle lost and found procedures, including notification of licensed or identified animals; protective custody animals included.
4. Process animal adoptions and assist animal care and the veterinary clinic with customer service to adopters and potential adopters.
5. Handle daily cash transactions, operate cash register, adding machine, prepare and balance deposits.
6. File and trace dog license records, sell dog licenses and cat registration tags.
7. Maintain all records and files relating to department.
8. Process daily and monthly animal counts when assigned.
9. Complete other duties and assignments upon request.
10. Keep work areas in a clean and orderly manner.
11. Provide humane care and treatment to all animals.

QUALIFICATIONS:
1. High school graduate or equivalent.
2. Must be in good health, able to bend, twist and lift 40lbs and be able to pass a physical examination.
3. Highly motivated toward the welfare and humane treatment of all animals.
4. Workable knowledge of proper care for animals.
5. Must be able to work independently and in a team setting.
6. Ability to work well with the public and fellow employees and volunteers.
7. Strong computer, typing, filing, record keeping,and telephone skills.
8. Must have excellent written and verbal skills, including the ability to communicate with unruly people in a very fast paced environment.
9. Must have strong, proven customer service skills.

WORKING CONDITIONS:
Must work irregular hours, shifts including weekends. Be able to deal with unruly, vicious, and dangerous animals humanely. Be able to deal with a hostile public, a fast paced work load that at times can be extremely stressful. Be able to deal with strenuous physical activity and the emotional drain of the job. Exposure to parasites and infectious diseases.

COMPENSATION:
$11.00 per hour. Benefits including medical, dental, sick, vacation/holiday after successful completion of introductory period.

TO APPLY:
Submit resume and cover letter to:
Whatcom Humane Society
2172 Division Street, Bellingham, WA 98226
Attention:  Danielle Yencopal-Smith, Customer Service Supervisor
Fax:  (360) 733-4746
Email: customerservice@whatcomhumane.org

No phone calls please.
WHS is an equal opportunity employer.
Please Note: we use E-verify – www.dhs.gov/e-verify