TLC Volunteer Training

Our TLC volunteers are a critical piece of our organization.  Cleaning, organizing, grooming, walking, socializing, training…you guys do it ALL!  With close to 4,000 animals coming through our doors each year, our small staff can’t provide quality care to them all without your help.  Our number one priority is safety.  That includes the safety of the staff, volunteers, visitors and, of course, the animals.  For this reason, we want to ensure every member of our volunteer team is properly trained and feels confident in the duties they are asked to perform.

You will receive all the basic information in your first volunteer training session.  However, here are a few things that are important enough to repeat:

Volunteer Hours:
Sunday-Monday:  7:00 am – 5:00 pm
Tuesday & Holidays:  8:30 am – 5:00 pm
Wednesday – Saturday:  6:00 am – 6:00 pm

Please note that these hours vary from our business hours.  If you volunteer when we are not open to the public you can either enter through the back door (suggested on holidays) or you can wait for staff to let you in up front.  Please do NOT ring the doorbell until you verify no one is in the lobby or customer service.  Often a quick knock on the door or waiting just a moment is all it takes!

Click HERE to access the online scheduling tool.

Dress Code:
You must always wear your purple volunteer t-shirt and your lanyard name tag.  Long pants & close-toed shoes are required for all volunteers regardless of the weather.  Shorts and open-toed shoes (sandals, flip flops, etc.) are not permitted and are grounds for staff to send you home.  Dog volunteers will want to wear sturdy shoes and dress in layers appropriate for the weather.  Your volunteer shirt & lanyard can be under a jacket but should be at least partially visible when you are in the building.

Emergency Procedures:
If the building is evacuated for an emergency, such as a fire, we will gather everyone in front of the building in the gravel parking lot (by the fenced dog runs).  Do NOT attempt to rescue any animals!  Staff has a plan for emergencies and deterring/interfering with this plan may put both human and animals in danger.  Staff may ask you to help manage animals outside the shelter in case of a full evacuation.  Please listen carefully & only step in to help if asked specifically to do so.

TLC Training:
Please click the link below for the area you belong to.  You will find basic information, training documents, video links and more!

Dog TLC Training

Cat TLC Training

Small Animal TLC Training